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Fluff or Fuel? The Truth About What Experiences Really Do for You
Let me just say it: Experiences are not extra. They are everything. And yet, time and time again, I hear leaders and business owners call them “nice to have” things. Fluffy. Cute. Not necessary. I want to be clear: That mindset? It’s not just outdated, it’s dangerous. Because in today’s world of AI, automation, and endless options, the one thing that sets your business apart is not your product. It’s not your pricing. It’s how you make people feel. Three Myths That Are Quiet

Lindsay Smith
Jun 30, 20252 min read


The Secret Sauce of Loyalty: What Chick-fil-A and Starbucks Do
And how your business can do the same - without spending millions Let’s be honest: there are plenty of places to get a chicken sandwich or a cup of coffee. So why do people drive out of their way for Chick-fil-A during lunch hour traffic?Why do millions line up at Starbucks before sunrise… even when there’s a cheaper option a block away? It’s not just the chicken.It ’s not just the caffeine.It ’s the experience. And that’s what too many businesses miss. In my book, No One Ne

Lindsay Smith
May 5, 20254 min read
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