A deep dive into Disney’s customer experience philosophy - through the lens of what truly creates loyalty When I talk about creating unforgettable customer experiences, there’s one brand that always comes up - Disney . And for good reason. Disney doesn’t just sell tickets.It doesn’t just run theme parks or stream content.It sells magic. And more importantly - it delivers it. But here’s the secret most companies miss:The “magic” isn’t pixie dust or fairy tales. It’s intentio