A deep dive into Disney’s customer experience philosophy - through the lens of what truly creates loyalty When I talk about creating unforgettable customer experiences, there’s one brand that always comes up - Disney . And for good reason. Disney doesn’t just sell tickets.It doesn’t just run theme parks or stream content.It sells magic. And more importantly - it delivers it. But here’s the secret most companies miss:The “magic” isn’t pixie dust or fairy tales. It’s intentio

Last night, something extraordinary happened. I hosted my official book launch and first signing party at Bar Sea in Conshohocken, PA - one of the stunning venues owned by Pieri Hospitality , a company that deeply understands what I believe at my core: that the experience is everything. The room was filled with beauty and intention. 💐 Flowers from @_happydayflowers_ softened every corner with joy. 🍸 Two signature cocktails told a story:– “ Chapter One ,” made with a limit