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What a Golden Egg Taught Me About Customer Experience
How a $0.50 Candy and a Handwritten Note Sparked a Core Memory The other day, I picked up my usual Giant Direct grocery order. It was a normal Monday. No holiday. No birthday. No expectations.Just a mom who found love for online grocery ordering so that she can also work on her to-do list that never seems to quit. My sons helped unload the car without being asked (a rare miracle in itself), and as they carried bags inside, my son Hudson paused and held something up:“Mom… why

Lindsay Smith
Apr 7, 20253 min read
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